the number of labour hours and the hourly rate (if relevant), and.

The supplier has seven days to provide an itemised bill that shows:

they receive a bill or account from the supplier for the services.

Itemised bills for servicesĬonsumers can ask a supplier for an itemised bill within 30 days of whichever happens last: However, they must still be able to prove where the gift was purchased. Someone who receives a product as a gift has the same rights to a refund or return as a person who has bought the product directly. If a consumer cannot show where the product or service was purchased, the supplier or manufacturer does not have to accept the claim, but may still choose to do so. Electronic copiesĮlectronic copies and digital photographs are valid proof of transaction however, they must be clear enough to show the purchase details. Sometimes you may need to provide more than one of these things to support your claim – for example, when a credit card statement does not clearly itemise the product.

serial or production number linked with the purchase on the supplier's or manufacturer's database.

warranty card showing the supplier's or manufacturer's details and the date or amount of the purchase.confirmation or receipt number provided for a telephone or internet transaction.If a consumer does not have a receipt or tax invoice, and needs to make a claim, there are other ways to show proof of where they made the purchase. This is so suppliers can be sure they are providing a remedy for a product or service they actually sold. products or services supplied to the consumer, andĬonsumers will usually need to show proof of transaction in order to make a claim about faulty products or services.supplier's ACN, if they have one but do not have an ABN.

Proof of transaction, commonly a receipt or tax invoice, should be easy to read, in plain language and state the: Suppliers must provide a proof of transaction if the consumer asks for one, or automatically for products or services valued at $75 (excluding GST) or more.

No numbered sales receipts